Refund Policy

How paid runs work

TesterGig runs Google Play closed tests. When you pay for a run, we recruit real testers and commit them to your app. Those testers are paid for every day they complete, so the cost of a run is incurred while it is running, not when it ends. This is why refunds depend on whether testing has started.

When we refund

• Under the guarantee. If your plan includes the guarantee (Pro and Premium), your run met the guarantee conditions, Google still asked for more testing, and a free re-test also did not resolve it, we refund the full amount you paid for that run.
• Before testers are committed. If you cancel a paid run before any testers have been invited to it, we refund it in full.
• If we decline your run. If we refuse to run a test we have already been paid for, for policy or eligibility reasons, we refund it in full.
• If we do not deliver the run. If we cannot start your run with the number of testers your plan promises within 5 days of your payment, we refund you in full. If your run starts and then collapses, because the testers on it drop out and we cannot replace them, we refund you in full for that run. Both cases are recorded against the run itself, so you do not need to prove either one to us.

When we do not refund

Once testers have been invited and the run is underway, it is not refundable except under the guarantee, or where we failed to deliver the run as described above. That includes runs that fail for reasons within your control, for example:

• The release is removed, unpublished, or made unavailable to the test track.
• The app crashes on launch or cannot be used by testers.
• The app breaks Google Play policy or the law.
• No update is shipped during the run despite our reminders.

We do not guarantee that Google approves your app for production, and Google's decision is not itself grounds for a refund.

How refunds are paid

Refunds go back to the original payment method. Card payments are refunded through the payment processor that took them. Mobile payments are refunded to the number that paid. We do not pay refunds to a different person, account, or number than the one that paid.

Timing

Approved refunds are paid within 14 days of approval. Card refunds may take additional time to appear on your statement, depending on your bank.

How to request a refund

Email support@testergig.com or use our contact page, with the email on your account and the run you are asking about. Guarantee refunds are assessed against the run's own verified record, so you do not need to supply evidence yourself.

Changes to this policy

We may update this policy as the product changes. We will update the date at the top of this page. The policy that applies to a run is the one published when you paid for it.

Contact

Questions about refunds? Email support@testergig.com or use our contact page.